FAQs

  • We accept a variety of payment methods including credit/debit cards, PayPal, and other digital wallets for your convenience.

  • We ship to all US states and territories via USPS. Shipping cost is a flat rate of $8 standard shipping regardless of order size. Express (1-2 days) is available for $15. Shipping information will be sent to your provided email once the order has shipped.

  • International shipping is not offered at this time. We are preparing to offer this service soon.

  • You can cancel or modify your order within 24 hours of placing it. Please email ashleyg@imogenie.com for assistance.

  • Please allow 1-3 day wait time for us to ship your order. We will contact you about any delays. Shipping times vary, but typically range from 2-5 business days depending on the destination. If you need your item faster than the standard timeline, contact us before placing an order to ask about expedited shipping options and cost.

  • Once your order is shipped, we'll send you a tracking number via email.

  • Your order will almost always be shipped in a box according to your order size. We will use rigid mailers for single stickers or other flat goods based on best practices to protect your items from shipping damage. Because we are dealing with precious paper goods, we will place items in clear bags for protection (currently searching for more eco-friendly alternatives). When possible we will reuse packaging materials we have on hand.

  • If you receive a damaged item, please contact us immediately to arrange for a replacement or refund. Email: ashleyg@imogenie.com or fill out the form on the contact page.

  • We offer a 30-day return policy for unused and unworn products, which means you have 30 days after receiving your item to request a return. To begin a return, please email ashleyg@imogenie.com and we will provide next steps.

    If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  • Custom products (such as special orders or personalized items), and personal care goods (such as beauty products) cannot be returned. Please get in touch if you have questions or concerns about your specific item.


    Unfortunately, we cannot accept returns on sale items or gift cards.

  • We will notify you once we've received and inspected your return. You'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    If more than 15 business days have passed since we received your return, please email us at ashleyg@imogenie.com.

  • Yes, we offer periodic discounts and seasonal sales. Sign up for our newsletter to stay updated on special offers.